Frequently Asked Questions (FAQ)

Q. How do I place an order on Elshika?

Simply browse through our collections, select your preferred product, choose the size (if applicable), and click Add to Cart. Proceed to checkout and complete your payment securely.

Q. Are the product images accurate?

We strive to display products as accurately as possible. However, slight color variations may occur due to lighting, photography, or screen settings. Such variations are normal and do not indicate a defect.

Q. Are Elshika outfits ready-to-wear or stitched?

Most of our collections are ready-to-wear. Specific product details are clearly mentioned on each product page.

Q. Do you ship across India?

Yes, Elshika offers pan-India shipping.

Q. How long does delivery take?

Orders are usually processed and delivered within 0–7 working days from the date of order confirmation. Delivery timelines may vary depending on location.

Q. Will I receive tracking details?

Yes. Once your order is shipped, tracking details will be shared via email or SMS.

Q. What payment methods do you accept?

We accept all major payment methods including UPI, debit cards, credit cards, net banking, and secure online payment gateways.

Q. Is it safe to make payments on your website?

Absolutely. All payments are processed through secure, encrypted payment gateways. Elshika does not store your card or payment details.

Q. Do you accept returns or exchanges?

Return and exchange policies depend on the product category and condition. Please refer to our Return & Refund Policy for detailed information.

Q. What if I receive a damaged or wrong product?

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with clear images. We’ll resolve it at the earliest.

Q. How do I choose the right size?

Each product page includes size details to help you choose the right fit. If you’re unsure, feel free to contact our support team for guidance.

Q. Do you offer custom sizing?

At the moment, Elshika does not offer custom tailoring unless specifically mentioned for certain collections.

Q. Do I need an account to place an order?

No, you can place an order as a guest. However, creating an account helps you track orders and manage your details easily.

Q. Is my personal information safe?

Yes. We respect your privacy and handle your data securely. Please read our Privacy Policy to know more.

Q. How can I contact Elshika?

You can reach us via:

Our team will get back to you as soon as possible.

Still have questions?

We’re always happy to help. Reach out to us anytime and we’ll make sure your Elshika experience is smooth and delightful.